How Do Redeem your MaxPoints
Our handy video shows you the easy steps to redeem your loyalty points on our website. If you have any further questions contact our customer service team.
Frequently Asked Questions
What is the MaxPoints Loyalty Program?
What is the MaxPoints Loyalty Program?
Our loyalty program rewards you for your purchases. Earn points every time you shop and redeem them for discounts on your orders.
How do I sign up for the loyalty program?
How do I sign up for the loyalty program?
Since you have a trade account with us, this automatically entitles you to loyalty points programme. Our customer service team will have set this up for you.
Does it cost anything to join?
Does it cost anything to join?
No, our loyalty program is completely free to join!
How do I earn points?
How do I earn points?
You earn points for every purchase you make. For every £1 spent, 1 point (points exclude delivery & VAT)
Can I earn points on all my purchases?
Can I earn points on all my purchases?
Points are accrued when products are purchased using our website. Points are not earned for orders placed over the phone or at our trade counter.
Do my points expire?
Do my points expire?
Yes, points expire on the 31st December.
How do I redeem my points?
How do I redeem my points?
You can redeem points at checkout for discounts - simply fill in the form stating your email address and the number of points you would like to redeem, 100 points = £1
What happens if I return an item?
What happens if I return an item?
If you return an item, the points earned from that purchase will be deducted from your account.
Can I transfer my points to someone else?
Can I transfer my points to someone else?
At this time, points are non-transferable and can only be used by the account holder.
How long will it take to receive my discount code?
How long will it take to receive my discount code?
We will send discount codes out as soon as possible during business hours - However please allow 24 hours.